Return Policy

Mimro Refund Policy – E-commerce 

At Mimro, we stand behind the quality of our eco-conscious products and your satisfaction is our top priority. This refund policy applies to all product sales made through the Mimro online platform.

1. Eligibility for Refunds

You may request a refund for eligible products if:

  • The product arrives damaged, defective, or incorrect.

  • The product does not match the description or images provided at the time of purchase.

  • You notify us within 14 days of receiving the product.

  • The item is unused, in its original packaging, and includes all original tags and accessories.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Perishable goods (e.g., food, beverages)

  • Gift cards or digital downloads

  • Final sale or clearance items

  • Products damaged through misuse or neglect

  • Items returned after 14 days from delivery date

3. How to Request a Refund

To initiate a return or refund, please:

  1. Email us at Info@mimro.com with the subject line: “Refund Request – [Order Number]”

  2. Include:

    • Your full name and email

    • Order number

    • A brief explanation of the issue

    • Clear photos of the product and packaging (if damaged or incorrect)

Our team will review your request within 2–3 business days and guide you through the return process if applicable.

4. Return Shipping

  • If the refund is due to our error (wrong or damaged product), Mimro will cover the return shipping cost.

  • For all other cases (e.g., change of mind), customers are responsible for return shipping.

  • We recommend using a trackable shipping service or purchasing shipping insurance.

5. Refund Processing

  • Approved refunds will be processed within 5–10 business days of receiving the returned product.

  • Refunds will be issued to your original method of payment.

  • You will receive an email confirmation once the refund is processed.

6. Exchanges

If you prefer an exchange rather than a refund, let us know during your refund request. We will process exchanges based on product availability.

7. Questions?

Email: Info@mimro.com